Cancellations, Refunds and Withdrawal

The cancellation, refund and withdrawal terms for diji.pet digital subscription services are explained below under Turkish consumer and distance-contract legislation.

Legal name: MNG Digital Ltd
Brand: diji.pet
Company number: 17330055
Registered in: England and Wales
Istanbul office: Maslak Mah. AOS 55. Sk. 42 Maslak AVM Residence B, Sarıyer/İstanbul
Registered office: Office 403 Screenworks 22 Highbury Grove, London, United Kingdom, N5 2ER
Telephone: +90 850 840 45 61
Email: [email protected]

1. General Right of Withdrawal

In distance contracts, consumers generally have 14 days to withdraw without giving a reason and without paying a penalty, subject to the conditions of Turkish consumer legislation.

2. Exception for Digital Services

diji.pet subscriptions are digital services performed immediately in electronic form with the consumer’s express consent. Accordingly, under Article 15/1(ğ) of the Turkish Regulation on Distance Contracts, they fall outside the withdrawal right. The Buyer expressly consents to immediate commencement at checkout.

3. Goodwill and Transparency

Despite the legal exception, requests sent to [email protected] will be reviewed where the service has not been used at all or cannot be accessed due entirely to a technical issue attributable to us. A refund may be granted where appropriate.

4. Cancelling a Subscription

  • You may cancel at any time from Dashboard > Subscription or by contacting [email protected].
  • Cancellation takes effect at the end of the current billing period and access continues through that period.
  • As the service has been performed, prepaid fees for the current period are generally not refunded pro rata.
  • Cancellation stops automatic renewal.

5. Refund Method and Timing

5.1 Wallet Top-up Refunds

  • An unused Wallet top-up may be reviewed up to the portion that has not previously been spent or refunded.
  • A top-up refund is sent only to the card used for the payment, not into the Wallet.
  • An approved refund for a product or service purchased with the Wallet may be credited to the Wallet under the relevant purchase terms.

5.2 Timing

When a refund right arises, the amount is returned to the original card or account within 14 days after approval of the request. The posting date may depend on the payment institution.

6. Applications

Send cancellation or refund requests, including your name, order number and request type, to [email protected]. Consumer Arbitration Committees and Consumer Courts remain available for consumer complaints and objections. This document applies together with the Distance Sales Agreement.