Wallet Use and Top-Up Terms

Explains the rules for topping up, using, refunding and securing your diji.pet Wallet balance, and what happens when your account is closed.

This English text is provided for information only. The Turkish version is the binding and governing text of this agreement.

Version: 2026-07-29

1. Parties and scope

Legal name: MNG Digital Ltd
Brand: diji.pet
Company number: 17330055
Registered in: England and Wales
Istanbul office: Maslak Mah. AOS 55. Sk. 42 Maslak AVM Residence B, Sarıyer/İstanbul
Registered office: Office 403 Screenworks 22 Highbury Grove, London, United Kingdom, N5 2ER
Telephone: +90 850 840 45 61
Email: [email protected]

These terms govern the top-up, use, correction, refund and account-closure processes between the diji.pet Platform operated by MNG Digital Ltd and the account holder using the wallet. The User Agreement applies together with these terms.

2. Wallet and balance

  • Each user account has a single TRY wallet.
  • The pet-owner and provider workspaces show the same balance.
  • The balance can be used only for eligible products and services within diji.pet.
  • The balance does not expire and earns no interest or yield.
  • It cannot be paid out in cash or via FAST, wire transfer or EFT.
  • It cannot be assigned or sent to another user.
  • It is not provider earnings and not an account for receiving payouts as a provider.

3. Top-up rules

The minimum top-up is 100 TL. diji.pet applies no product-level upper limit on a top-up or on the balance. A top-up becomes final only after the payment service provider's success confirmation. Pending, failed or expired payment attempts do not increase the balance.

4. Transactions and financial integrity

Every balance change is shown in the wallet activity with its date, amount, direction and support reference. The same payment is never credited twice. An incorrect entry is not hidden by altering the old record; it is resolved with an annotated reversal or correction entry.

5. Refunds

  • An unspent top-up balance may be taken into refund review, limited to the portion of that same top-up which has not previously been spent or refunded.
  • A top-up refund is issued only to the card used for the payment.
  • A refund approved for a product or service bought with the wallet may be credited back to the wallet, according to the terms of the relevant purchase flow.
  • The time the payment provider takes to reflect the amount on the card is outside diji.pet's control.

6. Disputes, chargebacks and freezing

If the cardholder's bank starts a chargeback or payment dispute for a top-up, the relevant amount may be deducted from the wallet. If the available balance is insufficient, the wallet may temporarily go to a negative balance and may be frozen until the review is completed. If the dispute is resolved in the user's favour, the amount is credited back with a new correction entry.

7. Security and misuse

In the event of a suspicious transaction, unauthorised access, breach of contract or a financial reconciliation discrepancy, new top-ups and spending may be suspended temporarily. The user continues to see their balance and history; the outcome of the review and any necessary corrections are communicated through the support channel.

8. Closing the account

An account cannot be deleted outright while there is an available balance, a hold, a pending refund or a payment dispute. The account can be closed once the financial process is complete. Records of financial transactions and contract acceptances are retained for the statutory retention period under access control and, where appropriate, in anonymised form.

9. Contact

Support: [email protected]