Privacy Policy

1. Purpose and Scope

This Privacy Policy explains how diji.pet processes, protects and uses personal data collected through its website, mobile applications, Petly, Premium Life, transfer, fund and related modules.

2. Data We Process

Identity: name, date of birth and identity number where needed.
Contact: telephone, email, address and location.
Financial: IBAN, payments, invoices, Wallet balance and movements, top-ups, refunds, chargebacks and payment references.
Professional: diplomas, licences, certificates and job-application information.
Pet: name, species, breed, age, health history and vaccination records.
Technical: IP, device, transaction time, session, cookies and logs.
Visual/audio: profile, business or pet images where supplied with consent.

3. Why We Process Data

To provide Platform services such as appointments, advice, sales, transfer and training.
To verify identity and secure accounts.
To operate payment, billing, Wallet, refund, chargeback and reconciliation processes.
To prevent fraud and audit authorised administrative activity.
To send communications, notifications, campaigns and reminders where permitted.
To operate AI, health-calendar, analytics, support and customer-satisfaction services.
To meet legal obligations and respond to valid authority requests.

4. Collection Methods and Legal Bases

We collect data from information you provide, web and mobile forms, support and email correspondence, cookies, location data and third-party integrations such as payment, insurance and logistics services. Legal bases include statutory requirements, contract performance, legitimate interests and explicit consent for activities such as marketing, location and behavioural analytics.

5. Sharing

We share data only as needed with contracted payment providers, Service Providers, suppliers, manufacturers, carriers, insurers, authorised public bodies and cloud providers operating with appropriate safeguards. We never sell personal data to third parties for marketing.

6. Retention

Data	Period
Account data	While the account is active
Invoice, financial, Wallet, refund, chargeback, contract and audit records	10 years
Logs and traffic records	1 year
Job application / HR records	2 years
Supporter-wall preference	Until changed or the account is deleted

At the end of these periods, data is securely anonymised or destroyed.

7. Your Rights

You may ask whether your data is processed, request information or correction, request deletion where permitted, object to processing or automated decisions, and request portability where applicable. Send a written or electronically signed request to [email protected]; applications are answered within 30 days.

8. Cookies

We use essential and analytics cookies to improve the service and measure performance. Advertising cookies require explicit consent. See the Cookie Policy for details.

9. Security

Our measures include TLS/SSL, firewalls, restricted database access, role-based authorisation, two-factor authentication, backups and periodic security testing. Where required, data breaches are notified to affected users and the KVKK Authority within 72 hours.

10. Payments

Card payments take place on the contracted provider’s secure payment page. diji.pet does not store card numbers or CVC values. Approved top-up refunds are sent only to the original card; subscription refunds are made to the original payment method under the applicable payment flow.

11. Goodness Movement

MNG Digital Ltd undertakes to donate 5% of its monthly net service revenue from its own budget to Haçiko Association. This is a corporate donation, not a collection from Users; no additional amount is added to service fees. Donations are published publicly with recipient, date, amount, purpose and supporting receipt information.

12. Third-Party Links

Third-party websites are responsible for their own privacy practices. Please review their policies when following an external link.

13. Updates

This policy was updated on 16 July 2026 and may be revised for legal or system changes. Users may be informed by email or system notice.

14. Acknowledgement

By registering on diji.pet, Users confirm that they have read, understood and accepted this Privacy Policy electronically.

Company Information