User Agreement

This Agreement sets out the membership terms and the parties’ rights and obligations between MNG Digital Ltd, operating under the diji.pet brand, and each Platform User. diji.pet is an intermediary platform bringing pet owners and sector professionals together.

1. Parties

This User (Membership) Agreement (the “Agreement”) takes effect when it is accepted electronically between MNG Digital Ltd, operating under the diji.pet brand (“diji.pet” or the “Platform”), and the natural or legal person who becomes a member of the Platform (the “User”).

Legal name: MNG Digital Ltd
Brand: diji.pet
Company number: 17330055
Registered in: England and Wales
Istanbul office: Maslak Mah. AOS 55. Sk. 42 Maslak AVM Residence B, Sarıyer/İstanbul
Registered office: Office 403 Screenworks 22 Highbury Grove, London, United Kingdom, N5 2ER
Telephone: +90 850 840 45 61
Email: [email protected]

2. Definitions

  • Platform: the diji.pet website, mobile applications, modules, subdomains and digital services.
  • User: a pet owner or entity registered on the Platform and using its services.
  • Service Provider: a professional offering services through the Platform, including walkers, boarding facilities, groomers, trainers, suppliers and sellers.
  • Service: any paid or free function offered or requested through the Platform, including QR digital identity, health tracking, appointments, advice, marketplace and transfer features.
  • Content: text, images, video, reviews, documents and other data uploaded or created on the Platform.
  • Wallet: the closed-loop TRY balance area linked to a User account for eligible Platform products and services.

3. Subject and Scope

This Agreement sets the conditions for using the Platform and the rights and obligations of the parties. By registering, the User confirms that they have read and accepted this Agreement and all published policies, including the Data Protection Notice and Cookie Policy.

4. Membership, Account Creation and Security

  • Membership is completed when the User provides accurate, current information and accepts this Agreement.
  • The User must be at least 18 and have legal capacity. Minors may use the Platform only with the consent and responsibility of a parent or legal guardian.
  • The User is responsible for safeguarding account credentials and for activity conducted through the account.
  • diji.pet may apply identity-verification measures, including telephone or email OTP verification, to prevent fraud.
  • Suspected unauthorised access must be reported promptly to [email protected].

5. Role of the Platform

diji.pet is an intermediary platform that brings pet owners and sector professionals together. Services are contracted directly between Users and Service Providers; diji.pet is not a party to that relationship. diji.pet does not guarantee the quality, performance, defect-free nature or timeliness of a Service Provider’s service, although it may offer good-faith mediation support. It acts as an intermediary service provider under Turkish e-commerce legislation and is not required to pre-screen all content.

6. User Responsibilities

  • The User must keep all registration and pet information accurate, complete and current.
  • The Platform must be used in compliance with applicable law, public order, morality and this Agreement.
  • The User is responsible for the accuracy of pet health, vaccination and identity information they submit.
  • Misrepresentation, impersonation, abusive or unlawful content, unauthorised data collection, security-threatening tools, prohibited animal trade and infringement of intellectual-property rights are prohibited.
  • The User remains solely responsible for Content submitted through the Platform and warrants that it does not infringe third-party rights.

7. Fees, Payments and Wallet

Membership and core services are free. diji.pet may charge for premium features, subscriptions, the digital wallet and marketplace transactions. Terms for paid services are displayed at the relevant purchase step and, where applicable, in separate agreements. Payments are handled securely by licensed payment institutions; card details are not stored by diji.pet.

  • Wallet top-ups are made in Turkish lira by card. The minimum top-up is TRY 100.
  • Balance is confirmed only after the payment provider’s successful notification. No top-up commission is charged.
  • Balance cannot be withdrawn as cash or to an IBAN, transferred between users, sent by bank transfer, or earn interest or yield.
  • An eligible unused top-up may be refunded only to the original payment card; disputed amounts may be deducted or frozen while reviewed.

8. Intellectual Property

All intellectual and industrial property rights in the Platform, including its design, software, logo, brand, domain name and content, belong to MNG Digital Ltd. User Content remains the User’s property, but the User grants diji.pet a non-exclusive licence to host, process and display it as necessary to provide the service.

9. Personal Data

Personal data is processed in accordance with Turkish Law No. 6698 on the Protection of Personal Data (KVKK) and related legislation. The purposes, recipients, retention periods and data-subject rights are set out in the Data Protection Notice.

10. Limitation of Liability

  • diji.pet does not warrant uninterrupted, error-free or completely secure operation; temporary interruption may occur for maintenance, updates or technical reasons.
  • diji.pet is not liable for services supplied by Service Providers, dealings between Users, or third-party links.
  • To the maximum extent permitted by law, diji.pet’s liability is limited to the amount paid by the User to diji.pet for the relevant transaction.
  • Platform information does not replace a veterinary examination in an emergency; final health decisions remain with the User and a veterinarian.

11. Term, Suspension and Termination

This Agreement remains in force while membership continues. The User may terminate membership through account settings. diji.pet may suspend or close an account for breach of this Agreement, law or Platform rules. Data that must be retained by law remains retained for the applicable period; other data is deleted, destroyed or anonymised in line with the data-retention policy. An account cannot be deleted while it has Wallet balance, reservations, pending refunds or payment disputes.

12. Force Majeure

Neither party is responsible for non-performance caused by events beyond reasonable control, including natural disasters, epidemics, fire, war, terrorism, cyberattacks, infrastructure or internet outages, or public authority decisions. Obligations are suspended for the duration of the event.

13. Changes

diji.pet may update this Agreement and its annexes in response to legal changes or service requirements. The current version takes effect when published on the Platform; material changes will be notified through an appropriate channel. Continued use after a change constitutes acceptance.

14. Governing Law and Disputes

Turkish law governs this Agreement. The parties will first seek a good-faith resolution. If no resolution is reached, Istanbul (Çağlayan) Courts and Enforcement Offices have jurisdiction, without prejudice to the jurisdiction of Consumer Arbitration Committees and Consumer Courts within the applicable monetary limits.

15. Effective Date

This Agreement consists of 15 articles and takes effect on the date it is accepted electronically by the User. The Turkish text is the governing version in the event of a discrepancy.