Guides, support requests, and frequently asked questions in one place. Find your answer or contact our team.
Answers to common questions, grouped by topic. If you cannot find what you need, open a support request or contact us.
diji.pet connects pet owners and pet-industry professionals. Owners manage pet profiles, health schedules, QR IDs, and photo albums in one dashboard, while providers publish their profiles and services. Petly helps with reminders and questions in WhatsApp.
Petly is diji.pet's WhatsApp assistant. It can keep notes about your pet, set vaccine and care reminders, and guide you through platform tasks. You can manage it from Account settings → Petly Assistant.
We share updates through dashboard notifications, email announcements, social channels, and the guides in this support center.
Use the Forgot password link on the sign-in screen. You can reset it with an email link or, after verification, an SMS code.
Choose the WhatsApp option on the sign-in page, send the prepared confirmation message to diji.pet, and your number is verified in seconds.
Use Account settings → Profile details. New email addresses use a verification code; phone numbers use WhatsApp confirmation or an SMS code.
Open a support request to ask for a temporary suspension. Your data is retained and the account can be reactivated later.
Active subscriptions are paid by card. Wallet top-ups use credit or debit cards; bank transfers and automatic wallet top-ups are not supported.
Cancellation takes effect at the end of the current billing period. You keep access until then and can resume the subscription before the period ends.
For eligible transactions, access the payment provider's receipt link from your dashboard. For a specific receipt, contact support with the transaction reference.
Eligible unused balance is returned only to the original payment card. Timing depends on the payment provider and the applicable purchase terms.
The free Standart plan includes one pet. Higher plans have more capacity; the Plans page shows current limits.
A QR tag opens your pet's public Pet Passport. In lost mode, a finder can send a location and note through the profile while your phone number stays private unless you choose to show it.
Yes. A QR Collar Tag that is damaged, becomes unreadable, or is lost within one year of its delivery date is replaced once, free of charge, shipping included. The plan that includes the tag must be active when you make the request, and deliberate damage or extreme use is not covered. The new tag is produced for the same profile, so the QR and short address do not change.
Vaccine and care reminders arrive through WhatsApp after you verify your phone number. You can also add recurring reminders.
Yes. Create an account, complete the provider application, and follow the review from your dashboard and email.
Applications are reviewed in order. The team sends an approval or change request by email and dashboard notification.
Approved providers can choose Add area in the provider workspace, answer the relevant questions, and submit that area for review.
We aim to respond within 24 hours, depending on priority. You can follow the request in the Support requests tab and receive replies by email.
Data transfers use TLS/SSL encryption, access is role based, and the platform receives regular security testing. See the Privacy and Data Protection pages for details.