Guides, support requests, and frequently asked questions in one place. Find your answer or contact our team.
Create an account, sign in, add your first pet, and get familiar with your dashboard.
Use email sign-up, fast WhatsApp sign-in, or a one-tap magic link to access the same diji.pet account.
ReadCreate a profile with species, breed, birthday, health information, and photos so your pet's digital identity is ready when you need it.
ReadUnderstand the overview, pet-owner and provider workspaces, navigation, and Petly at a glance.
ReadPasswords, phone and email verification, and updating contact details.
Instead of waiting for a code, send diji.pet a prepared WhatsApp confirmation message to verify your number in seconds.
ReadChange your password in the dashboard or reset it with an email link or SMS code. Use this short checklist to protect your account.
ReadContact details are updated only after verification: an email code for a new email address, and WhatsApp confirmation or SMS for a new phone number.
ReadPet Passport, QR ID, vaccine schedule, reminders, photos, and documents.
Your pet's public profile and collar QR code help a finder reach you with a single scan if your pet goes missing.
ReadA QR Collar Tag that is damaged or lost within one year of delivery is replaced once, free of charge, with shipping included.
ReadKeep age-based vaccinations, health records, and friendly WhatsApp reminders together for your pet.
ReadKeep up to five photos in your pet's album and store vaccine cards, reports, prescriptions, and care documents in the same profile.
ReadPlans, upgrades, cancellations, refunds, wallet balance, and referral rewards.
Start with free Standart and move up to Basic, Elite, or Elite Plus whenever your pets and needs grow.
ReadAdd balance by card, use it for eligible platform purchases, and request refunds for qualifying unused balance back to the original card.
ReadA cancellation takes effect at the end of the current billing period, so you keep access for the time you have paid for.
ReadWhen an eligible friend joins through your invitation link, one month is added to your subscription—up to six months in a year.
ReadA guide for partners, from applying to setting up services and adding new activities.
Apply as a trainer, groomer, boarding service, walker, pet taxi, or pet shop and follow the review from your dashboard.
ReadAfter approval, a four-step setup prepares your provider profile, services, working hours, and summary for publishing.
ReadExpand an approved provider profile by submitting a new activity area for review instead of starting a new application.
ReadEvent tickets, QR entry, and the Kindness Movement.